Frequently asked questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Are the Lab Diamonds from Siara Jewellery Certified?
Indeed, Siara Jewellery's lab diamonds undergo certification by independent diamond grading laboratories, with each diamond jewellery bearing a report number that corresponds to the certificate issued by the lab.
Why would Siara Jewellery be my best option?
Siara Jewellery provides a unique experience by offering live chat and email support with knowledgeable diamond and jewellery specialists, unlike conventional jewellers. You can learn and shop at your own pace, without any pressure, and benefit from a hassle-free 30-day return or exchange policy for non-personalized items. We guarantee the best prices, and each engagement ring is meticulously handcrafted by expert Jewellers. Our dedication is to ensure that you receive enduring value throughout your lifetime.
Is it possible for me to make a purchase from Siara if I live outside the Australia?
Siara Jewellery takes pride in making our full range of jewellery available to customers globally. Placing international orders through our website is simple and convenient.
How do I care for my Jewellery?
To maintain the beauty and longevity of your Jewellery, it is recommended to store it in a dry place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. Proper care can significantly extend the life of your accessories.
How can I contact customer service?
For any inquiries or assistance, you can reach our customer service team through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
Where can I find sizing information for your jewellery?
We provide detailed sizing information on our product pages to assist you in selecting the right fit. It is advisable to measure your size accurately before making a purchase to ensure satisfaction.
